Not TakenIs this a bug or what happened with this?

Michael Duehr

Mark,

This afternoon I clicked on the members area and I noticed that my account balance had gone up from an earlier invoice today from Hipstamp. I went in to my sold table and their is no new order. (I did get the notification of the earlier sale this morning) I went into my account details and it's showing an invoice for sold items this afternoon Sale Transaction Fee - Sale ID: #2239.
Invoice # 2477

I am showing 7 Russian items that were ended on 7/27/2016 at 13:20:58 and sold to Maro..... (I checked in Paypal and there is no payment for this order either)

So my question is is this a bug or is there a hold on this order at the moment?

Thanks

Mark Rosenberg

It's not a bug. It's an order that went to PayPal, but the buyer hasn't completed payment yet. If the buyer doesn't complete payment within a certain amount of time the order is cancelled, and the Final Value Fee is automatically refunded.

Michael Duehr

Will the closed items then be automatically opened again or will I have to relist them?

Mark Rosenberg

They're not really closed, just pending. If the sale does not complete they'll still be available to purchase (there's nothing to relist).

Michael Duehr

Thanks Mark,

I have never seen it done that way before. Once I know what it is it helps.

Michael Duehr

Off hand do you know about how much time is given for the buyer to complete the purchase?

Mark Rosenberg

I believe it is currently 2 hours, but will be changed to 30 minutes eventually.

Michael Duehr

On the one I was asking on in this thread was already a few hours and now it's going beyond 50 hours and I still have no payment for the items,no order showing up in my sold table,I am still showing the charge for an order that has not shown up and the 7 Russian items are still in the closed table. (And on the closed items they do show a buyers user name and feedback)

Douglas Potter

I also have fees showing charged to my account but no recorded sales. I am guessing it is the same buyer as he asked me if I had any Russian items to sell. I am not able to tell what items are "pending" with PayPal. The fee charged to my account appears to be about the same date you mentioned.

Mark Rosenberg

I've checked, and both of these pending sales have now been automatically canceled, as well as the fees reversed. While this generally takes no longer than 2 hours, in some certain cases it can take longer. However, moving forward it should not take any longer than 2 hours again.

Michael Duehr

Thanks Mark,

Douglas Potter

Thanks Mark