How to cancel a sale at buyers request

Mike Stern

Hi all,

A buyer just purchased a $50 stamp that he didn't realize he already had. He then message thru Hipstamps, asking to cancel the sale.
I have no problem cancelling it for him, but I don't see any way to do it and get my fee refunded.

The only way I see to do it is just refund his Paypal payment, then mark "Cancelled" under shipping.
But, how do I get a refund on the final value fee.

Thanks for any help,
Mike

Michael Hynes

I think it's better if they cancel it.

Here's how to get your fees back:
https://support.hipecommerce.com/portal/kb/articles/requesting-a-final-value-fee-credit

Francisco de la Torre

The document is outdated - you must now click on Resolutions and wait 5 days after the transaction is cancelled to request the credit. You access this from Account History, and it will be at the very top: they mean ‘affected’ when they say ‘effected.’ (Grammar enthusiast here.)

Mark Rosenberg

To cancel a sale and request a final value fee credit, please see the following:
https://help.hipecommerce.com/support/solutions/articles/14000109024-how-to-cancel-an-order

Note that if a buyer requests to cancel a sale, there's no waiting period. The 5 day waiting period above only applies to filing a claim for non-payment of an auction or offer.

Mike Stern

I just want to thank everyone for the help.
I just cancelled the transaction from the link above
.
Mark, I hope it doesn't matter that I ended up cancelling the transaction before I refunded the purchase. There was then no way to refund through Hipstamp, so I had to go directly to Paypal to issue the refund.

Thanks again,
Mike