Non-payments

Steve Johnson 1

I'm a new seller. How do I handle it when a buyer doesn't pay for an order? Does hipstamp automatically notify them or do I need to tell hipstamp about this. It's been 2 weeks for one buyer. And I did email them but no response. I saw on here that I can cancel the order but if I do that frequently HipStamp could penalize me. That doesn't seem fair if it's not my fault. Any help is appreciated.

Mark Rosenberg

We send buyers periodic email reminders regarding payment. If a buyer does not pay, file a claim through the Resolutions Center: https://help.hipecommerce.com/support/solutions/articles/14000109024-how-to-cancel-an-order

In the case that an order is canceled because the buyer has not paid - the buyer may be penalized - not you the seller.

Steve Johnson 1

Thanks Mark!

Rene Bravo

my good friends from Sinaloa can help , press the "personal visit" collection option for non-social distancing support.