Is There a Mechanism to Report Buyers Claiming Non-Receipt of Shipment?
I am experiencing long delays in delivery within the USA right now. Some items have taken 4 - 5 weeks to be delivered. One customer in Texas even found a post from their post office acknowledging long delays. So finally I have a customer reporting they have not received the items after six weeks. I will of course refund their purchase amount. But it raises the question: if there is no way for sellers to report that a buyer has claimed non-receipt of an item, there is no way to know if buyers are engaging in this as a pattern of behavior. I would suggest it would be prudent to track buyers who claim non-receipt of items. For those of you who will jump in and say we should all be using tracking, when you sell a stamp for a couple of bucks, buyers are not going to pay more for the first class package with tracking than they did for the stamp. I basically self-insure for anything under $200. For all items over that, I build insurance with tracking into the shipping prices. I scanned the forums, and I see there are multiple people reporting claims of non-receipt of mailed purchases. So wondered if tracking such claims would not be a bad idea.