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Transaction cancelled and Fees
L
Les Mossauer
August 2020
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If a transaction is cancelled what happens to the fees charged. Are they reimbursed to the seller?
Thank you for any help.
Les
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Michael Hynes
August 2020
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Yes. Details are here:
https://help.hipecommerce.com/support/solutions/articles/14000109024-how-to-cancel-an-order
Michael Almond
September 2020
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PayPal fees are not reimbursed on a cancelled/refunded transaction
L
Les Mossauer
September 2020
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Michael
There was money exchanged.
Michael Almond
September 2020
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Les:
Not sure what that means? ""There was money exchanged.""
Mike
Michael Generali
September 2020
edited September 2020
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Pure and simple process. It doesn't matter if the buyer paid or not: If paid, refund the buyer. As regards seller fees:
PayPal = does not reimburse sellers fees
HipStamp = contact management and explain the situation. If appropriate, HipStamp fees will be credited on your account
Michael Almond
September 2020
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Three Michael's with basically the same answer, it must be true. QED.
Still not sure what the real question is about
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https://help.hipecommerce.com/support/solutions/articles/14000109024-how-to-cancel-an-order
There was money exchanged.
Not sure what that means? ""There was money exchanged.""
Mike
PayPal = does not reimburse sellers fees
HipStamp = contact management and explain the situation. If appropriate, HipStamp fees will be credited on your account
Still not sure what the real question is about