What is the expectations from the seller if an item was lost during the shipping process?
Is the expectation is to refund the buyer? or do what? during the COVID-19 limited air travel a number of normal postage mail was lost!
I am unsure of the process on Hipstamp.
I would appreciate your comments
I am unsure of the process on Hipstamp.
I would appreciate your comments
Comments
type of mail except the very expensive Priority Express. It is the sellers responsibility to get the purchase to the buyer. As a seller I am admitting that I do not know IF the package will ever arrive by using USPS. I have to take ownership of that and make an immediate and full refund. By the same token if a customer does this more than once or twice, I'll report that person to Hipstamp.
On eBay I get just a few buyers stating "item not received" usually on untracked lower value orders (they know they can use the eBay money back guarantee) It's funny though even although ALL of these packets have my return address on them........not one has ever been returned to me?
I never refund tracked postage orders, usually they do eventually turn up. In fact the record has been posted to the United States from England taking 3 months (during the beginning of 2021).
With untracked orders I refund the buyer. If it happens to the same buyer a second time then I send them a message saying that their address is "not Safe" and don't trade with them again and on eBay add them to my Blocked Bidder list.
Some may say that's "harsh"........... but that comes from being an eBay seller!
This is unfair to you. Especially after offering a full refund. Apparently you cannot refund the commission deducted by Hipstamp as well, their resolution options are limited to one month from the date of purchase! This is unfair during a pandemic that is affecting the whole world postal coverage!
destroying everything the
USPS is trying to do. This is a political fiasco and it is hurting all of us. "We" threatened to walk out of the UPU unless "we" got a better deal. Ok, we got a better deal that has strangled international first class business to death. Thank you very much. Now we are being told that making USPS a viable business is more important than actually delivering the mail, especially if mail-in ballots are concerned. I'm sorry, ladies and gentlemen, but this is all a plate of crap. I'm trying hard to refrain from getting political or partisan, but enjoy all that crap you want. I will pass.
send it again, and I got the order after
about 6 weeks.
Did the postmaster do this to me on purpose? No. Did he do things to make a bad situation worse? Yes, I feel he did.
These days strange things happen... I had another customer return his order by marking the enveloppe "Return to Sender" and wrote saying the MNH stamp was actually MH....except that he never opened the enveloppe! Thats why I hate leaving feedback before the whole selling/shipping/delivered is finished. These people end up having 100% feedbacks based on just one thing, they made an order and paid for it through PayPal which means that it MAY be a final payment.
If you have any questions please email me. A.P.S. Member since 1988.
that was ordered April 1. A seller from the Philippines sent me some stamps with tracking. They made it to Pasedena CA
but no further and the seller later reported that they were returned to him by USPS with a "no such address label" The seller kindly sent them back to me and a did receive them. The current postmaster also seems to be undermining the whole USPS.
I understand that sentiment, but think of it as if were the payment. If I send cash and it doesn't show up, I can't just blame USPS and expect the seller to send me half the stamps for free. I can send a check instead to have better tracking, or I can register the mailed payment... Or, I can use PayPal and call it good. I have done my part.
I will now only settle for product as described, a full refund, or a negotiated settlement that I agree with. I did not throw money down a hole. If you don't offer tracked shipping, you as seller take the risk of making me as happy with your service as you were with my PP payment. And I think I have HS, PP, and AMEX on my side.
Since I don't think PP holds my payment in escrow, I'M the one taking the real risk.
So it's a bit of a "gentleman's" agreement (-person's?). But it's pretty simple: I send you money, you send me stamps. Just because my payment method is more secure than your fulfillment method isn't my problem, it's yours.
Personally, the sellers on HS have been courteous, communicative, and quick to ship stamps to me from, so far, five continents, and I am grateful for the access to the market, and will continue to do my best to remain one of the "good guys."