EBAY SYNCING not working
this is a total mess and is going to cause a lot of problems for me. What Gives? Two accounts 30+ items sold not syncing so now they are active on Ebay yet sold here. this is a very big deal. I am going to close my stores here to avoid corrupting the ebay accounts- no real choice on this it is a disaster for those that sell on ebay and sync. new inventory not being listed here in either store also. so now I have to hand cancel 30+ items on Ebay and hope they do nor sell there before i do this, re pay for October. reopen both stores.. all because some programmer has ruined the site here.
Comments
"Unfortunately, we no longer have the opportunity to participate in this program."
It looks to me like eBay has removed the "opportunity".
the one functioning feature that they claimed to have is now only available via direct manipulation by the seller.. and that ONLY Functioning feature is to close items on ebay that sold on Hipstamp. But never fear as they are now officially under maintenance. What the heck does that mean? were we not under maintenance for the past month? I suggest the truth.. a banner that states the sync is broken and can not be fixed.
What is not fixed and most likely will never be fixed:
1- a refund issued to those that paid for a store with a working sync to upload and sync ebay inventory here,
2- a method to upload current ebay inventory here as the old sync did
3- a method to delete items here that sell on Ebay.. a much important function as items sell much more often there.
Why the smoke and mirrors? Does Management really think we are this stupid? the smoke and mirrors are a major insult! just be honest.. you have fixed NOTHING except taking the last item that was left working (hipstamp sales to close on Ebay) and now make people go through the process to make this "previous" automatic feature work. I assume the programmers at Hipstamp .. do not know how to fix much or do not know what their job description entails? This is what programmers do, automate things.... not de-automate things
I would think that the sellers here are pretty smart and will never fall for this new excuse. I would also bet most here know how to get a job done correctly.. That management, is a mark of true intelligence.
Active Issue! We are currently experiencing an issue with our Ebay Sync feature, which is preventing items from syncing from/to ebay, and temporarily preventing Sellers from renewing their Ebay Sync tokens. We are working to resolve this issue as soon as possible and apologize for any inconvenience.
Don't you have that?
add on top of that .. wrongly charged fees that Hipstamp has not mentioned at all? ($40 to me) The Sync that works correctly was in the store description i signed up for.. it does not exist. And.. the existing description for new sellers is anything but honest- they are passing off a broken sync as being a "working correctly Sync" and no comments are because we all know this. so new members are paying for something they quickly discover is broken with no refund option.
info below is what a new non member sees before opening, purchasing, and paying for a store- it basically is a LIE (coverup non transparent and clearly a LIE) with no refund option - personally, I do not think we have the same ownership or management we had in the past as this is not the way Mark has acted in the past.. this is unprofessional shady behavior.. not his way- at no point that i can remember has he acted anyway near this in the past - in my opinion this is deception and fraud and is verified by the lack of announcements and communication:
Sync from Ebay (Powered by Sync Squid)
A store subscription is required in order to fully view / use this feature.
Status: Disabled
Do you have an active ebay store?
If so, you can automatically sync all of your stamps and related fixed-price listings from ebay through Sync Squid - for no additional fee! With Sync Squid, when an item sells on Hip, the item will be automatically closed or the quantity updated accordingly on ebay, and vice versa. Additionally, any new items listed on ebay, or updates to your existing listings, will automatically be synced to Hip.
Note: Unfortunately, we cannot yet import existing ebay listings. However, we are working to provide a solution for this soon.
So Ebay and Hipstamp ARE "at loggerheads" then???
This is a VERY serious matter to those it effects and not so much to those that do not require the sync to work. Also, many people here Paid for a working Sync with Ebay up to a year contract. certainly, the management is well aware of all this. :-) It boils down to logic at this point. If you want to list here without the sync or not list here if you require it. A shame but that is the facts. In my opinion for new sellers.. this site should remove all mention of the sync as only one tiny least useful part of it works. this is confusing to a new seller and hence misleading. (imo)
Issues 2) and 3) were finally acknowledged but with no solutions as to when these could be fixed.
I'm afraid that if you are a fish in the big pond outside the US then like other issues I've reported here over the last couple of years, these will be left at the bottom of the pile to hopefully be forgotten and it's business as usual.
One doesn't have to close ones store, just put it on "extended vacation" so nobody can see/buy anything until things are fixed up again.
My store is on extended vacation until things are fixed.
1. A formal post here in the forum concerning the issue, and more importantly
2. An email to sellers proactively letting them know of the problem, extent of the impact, and expected resolution timeframe.
Relying on sellers to come here and see the notice or not know there are problems until after sales need to be cancelled/refunded on this or other platforms is a sure sign that hipstamp management is either clueless or has taken the eBay corporate mindset of not giving a damn how service failures actually impact sellers.
I've disabled sync and effectively shut my store not only until this problem is fixed, but more importantly hipstamp provides more detailed information on the exact technical issue involved and what their plan is to not allow this to happen again.
eBay Sync Issue: Due to an external issue, outside of our control, the eBay Sync feature is currently disabled. The means that items and sales are not presently syncing over. Our team is actively working on a resolution, which we hope to implement in the next few days. We apologize for any inconvenience this may cause.
This situation is out of their control. Be happy they provided a banner on all stores for us. And why wouldn't you look at the Members Area every day?
I'm just curious.
Being the corporate monster that eBay is they are probably trying to put Hipstamp out of business or weaken them for a takeover?
If it does get corrected then expect yet another fees rise!
In the UK sellers only gain slightly in fees on managed payments if the item you sell is over £9.00. Over £25 you notice the savings. The majority of my items are priced between £3 and £7 so I'm paying more in F/V/Fees. Those sellers that were on PayPal Micropayments are losing out even more as the MP transaction fee is now 30p + tax. I think there are still only 5 eBay international sites that are compatible with managed payments?...........so overseas sales have been down (plus there was Brexit)............ but they have started to recover again.
-previously synchronized items are still synchronized
-items sold on eBay during the outage are NOT showing as sold here, they remain active.
-a newly listed item on eBay does show up on Hipstamp a couple minutes later
Things I need to know:
-will the sold on ebay during the outage but not showing as sold here be automagically corrected?
-if NOT, then we will need to know the actual start and stop time of the outage so we can go through our sold eBay items and correct things here (this is going to mean many hours for folks who've sold 100s of items during the outage).
It would be nice to hear from the support folks regarding what is/n't in place yet. Clearly a "new synchronizer" is out of luck until that gets in place but that's all that's addressed in the message in my previous note.