Is this seller practice appropriate?
A seller is offering a certificated stamp, but the display page doesn’t include a photo of the certificate. When I asked the seller for a picture of the certificate, they responded:
“no problem I will process the image if we agree to a price assuming cert is all good
processing the cert image requires us to put an order to ship the item from storage location to image processing location, so it is a complicated process. Therefore, we will do it if we will have a sale on the item“
This doesn’t seem right. Am I missing something?
“no problem I will process the image if we agree to a price assuming cert is all good
processing the cert image requires us to put an order to ship the item from storage location to image processing location, so it is a complicated process. Therefore, we will do it if we will have a sale on the item“
This doesn’t seem right. Am I missing something?
Comments
Now, the big question—do I reveal here who the seller is? I have presented the objective facts without any criticism.
There should be more of this practice and less coddling in my view.
If we want to know who this seller is, we can message Ken and ask.
Thank you for raising this to our attention.
Since sellers generally manage their own listings, they also establish their own terms to the buyers for as long as it is within the terms of service of Hip. I see requests to sellers pretty commonly related to certification which usually is up to the seller to accommodate if they are eager to close a sale.
"Please note that if you have received an item that is significantly different than as described, the Seller will need to accept a return of the item in accordance with PayPal's terms and conditions. Ultimately, it will your decision if what the seller had proposed is something amenable to you.
If you have further issues with this transaction with the seller, let me know and I can escalate accordingly to our Trust & Safety team who reviews cases like this further."
Very disappointing.
And just so I can get my spit into this pot, all this hokum about one location and another is wet cow paddies. Every other dealer on any site would be proud to show a matching, legitimate certificate with the item. This is standard procedure. Why is this guy special? "We didn't have time to scan the cert?" "Buy the stamp and we'll show the cert?" "We couldn't afford the extra picture?"
Bullshit. I hope the dealer in question is reading this. So let me repeat myself: bullshit.
I have never bought from them again. They are not ASDA members, and this is a great deal why. Like a couple other "big guy" stamp sellers that are ethically challenged, I have always dissuaded collectors to avoid them for the simple fact that, buying elsewhere eventually sends the message that you can't flog crap (knowingly or unknowingly, and believe me, they know...) without expecting a backlash as a result. Now if you describe it appropriately, then fine, I can make an informed decision about it's value. If you're mistaken about it, then own it, and we all know in this game getting certs back can take 3 to 4 months, or longer. So don't deal with "sellers" that have no policy for certing and won't accept it.
We have a policy that we will take a stamp back at any time, so long as it is in the same condition it was, if it is found to be not as described. We OWN it. The dealers that won't, know they are just preying on the unsuspecting. It's what gives this industry a black eye.
I have been vocal about "Don't buy from these guys" for years -- where "guys" references 4 or 5 sellers (one of which is now out of the market after passing away, and was just as big if not bigger a culprit as this one.
Ken... my advice is RUN RUN RUN away, as Mr. Bravo suggested.
He also advertises in the APS journal so I would assume he is a member but maybe not.
They are so shifty. I see their name, and I always just move on to another stamp. Used to do that with "Billsbarganbasement" as well... It is now gone from all the platforms that I use... One day, this one will be too.