Leave Feed Back

William Horsfield

Here I am again - Stumped!?! How do you leave feed back for a dealer? I tried putting it in search but nothing. I looked around and still nothing. I thought I did see something once but don't remember where. Help!

Jacques Famery

Dave, maybe I'm obsessed, but I doubt you would buy from a seller with several negatives, or at least you would read why, this person had a negative. And if you were a seller obsessed with feedback, I dont't think you would ship to someone who has had several negatives. If its useless, then I really wonder, why eBay, Delcampe and previously Bidstart are obsessed in wasting their time to set up and maintain their feedback systems.

Charles Eastman

To all the Buyers and Sellers and hip stamp also___________Not to long ago I received a Positive feed from a buyer, and it said, I finally found out how to leave feedback and now I will give you Yours, AND HE DID!!!!!!!!! ---Now I find quite often as a buyer, I forget to leave feedback. NOT because I want not because I want to but because There is no spot that says , It is time to ([{" leave feedback."}]) Just that simple. I for get to leave feedback just because I have to go to another AREA to leave feedback. Once you are there, then you have to find the correct area to do it in. AND BELIEVE ME, I TRULY BELIEVE SELLERS, MUST GO FIRST!! AND I SIMPLY DO NOT LEAVE FEEDBACK TO SELLERS WHO DON'T GO 1ST.----------------------------SO I FIRMLY BELIEVE HIP STAMP HAS FAULTED, --------------- BECAUSE OF 1 WORD NOT BEING IN THE RIGHT PLACE.-------------"FEEDBACK"


https://www.hipstamp.com/store/gramps-store

Linton Arceneaux

Sorry, Big Larry, but that is like using feedbacks as an "extortion" tool. . . "Give me a good feedback or I won't give you one" is not the purpose of feedbacks. Once a buyer has bought your items and promptly paid you for those items, the buyers obligation is complete and you owe the buyer a positive feedback. Then your obligation is to promptly ship the items as described. If you were vague or misleading intentionally or unintentionally in your description of the items, then you deserve the appropriate feedback. Sharpen your skills as a stamp dealer in your description. Yes, I agree that ,as a courtesy, the buyer should contact you and give you the chance to make good, but the buyer should not be obligated to do this in order to get a positive feedback after the buyer did what he was OBLIGATED to do . . . that is to pay you promptly.

Linton Arceneaux

Here's my final word and my final dealing with Hipstamp and their yahoo sellers. In December, I made a purchase from StampCPA. When I received the stamps, I posted a positive FB and thanked this idiot. Mr. StampCPA never bothered to post a feedback . . .No thanks for my business. Two weeks ago, I sent him a message to remind him. He responded that he was busy working 45 hours on his job and 25 hours on stamps and didn't have time. Two weeks later and he responded that he was busier than ever and didn't care if I didn't buy from him. Well folks, Hipstamp is not the only place to buy stamps . . . I just hope the other places have forums so that I can share my experience with Hipstamp's sellers.

Mark Rosenberg

We'll be adding the feedback option to the Purchases / Sold Orders section in the future.

Rod Tilyard

Linton, I suspect that it's more the fact that there are also sellers who cannot locate where to leave feedback here. Of course there are also some sellers that have worked out how to leave feedback, despite it being less than intuitive.

I KNOW the problem is with the current system. As a seller with good sales here, I always leave feedback yet have not had a single feedback for months. This does not happen on eBay, Delcampe or eBid, where feedback is running at about 90%. Conclusion: the feedback system here is BROKEN.

Henry Brooks

I agree with you. On Ebay buyer feedback is almost always within a week of mailing and I run about 80 per cent., I leave feedback the day I send the item, usually the day after receiving payment because the buyer has completed their obligation at that point in time.

Jacques Famery

I agree 100% with Rod, the feedback system is NOT working, its not visible to fill it, and its not visible when you do get feedback. I've had customers from Bidstart and some which I was able to "move" from Delcampe, who used to religiously fill their feedback are now, not giving feedback....and they are satisfied with my service, they've ordered several times, I've given them feedback but nothing on their part or very few. Feedback should be visible with the listing of items sold, period.

William Horsfield

I never bothered to look at a seller feedback. Then I got burned. The hassle of filing a claim and waiting to see if you get a refund and when isn't my thing. I'll be more conscious of a seller's feedback now.

Carlos Aristy

Ok we are making progress!
Now let us tackle the font size to print the invoices... 1 line per item, not 3, please.

Samuel Kelly

Justin
what you have posted above is about as easy as one can get to leaving feedback. Unless one hasn't worked out how to climb down out of the tree and walk upright.
Feedback should be given ALWAYS.
HipStamp is a global community, and feedback is a reference for buyers and sellers alike.
So I live in Australia, post items off all over the world sold on HipStamp, if NO FEEDBACK is given on a safe arrival half way around the world, how in the hell do I know the item arrived.
Sam

Mark Rosenberg

Note that a previous comment was removed, as we would like to keep posts respectful to all members and avoid language and content which other members may generally find offensive. Please keep this in mind, as we want to ensure our forums are a welcoming and friendly place for all of our members.

While we do not allow feedback to be directly edited by members, if any member makes a mistake or typo when leaving feedback they can Contact Us and we will of course promptly make the appropriate changes.

Big Larrys' "little" Stamp Store

I, as a seller do not leave feedback until feedback is received. Receiving feedback lets me know the customer has received his/her shipment. My request is, do not leave feedback if you have a problem with the order. Notify me before leaving feedback and we can identify the problem and come to an agreement on how to correct it satisfactorily.
Larry from Big Larry's "little" Stamp Store

Big Larrys' "little" Stamp Store

My request for first feedback is primarily to know if the customer has received his/her order and is 100% to their satisfaction. Many do not leave feedback, so after about 2 weeks to 30 days I give them feedback anyway. No news must be good news.
As far as sharpening my skills goes, I do not need a lecture. There has been maybe 4-5 minor problems that have been corrected in the 13 years of dealing starting with Linns and then over to Stampwants through Hipstamps Thousands of orders over that period. Not a bad record.So lets end this nonsense. Each dealer has their ways and the
results are about the same. Mark has built a well thought-out and construction of Hipstamp will allow all dealers to sell to the best of their individual skills and knowledge of stamps.

Paul Molloy

I give positive feedback when there is a problem and the seller has offered to refund or other suitable arrangement. That does not mean it was a positive experience, but rather it is the norm in this business. Money back guarantee is not a substitute for quality control. My feedback is in continued purchasing. If there are too many problems, then I reduce my purchases or stop purchasing from that seller. That's feedback you can take to the bank.......or not.

Linton Arceneaux

Sorry again, but the problem here is that it looks like some sellers want to use the FB system as an extortion tool. " I won't give buyer a FB until buyer gives me seller a positive FB". I've been through this charade before, and you can bet that, a buyer who has already paid, then receives dung instead of stamps and posts a legitimate and deserving negative FB for seller will most likely get a negative and undeserving FB from this outraged seller. Again, when buyer has paid the seller promptly, then buyer has met his obligation and deserves a positive FB. Once the seller sends stamps as described, then buyer should post the appropriate FB. I once received items that it was so blatantly obvious that this seller was way out of his league or he was deliberately trying to cheat buyers. I didn't want the hassle of contacting him and having to re-package stamps and go to Post Office that I just kept the garbage and never ordered from him . . . didn't even post a FB. Didn't get a FB either.
Recently, I promptly paid for stamps and didn't get FB. I received stamps and posted positive FB for this buyer and still didn't get a FB. I respectfully contacted seller any got a reply that seller was sooo busy . . . but, still no FB from this seller yet.
From some of the posts I've seen here, as a buyer it would be reasonable to expect the seller to post a positive FB for me, then I'll pay him . . . Or, send me the stamps and you'll know I'm happy when I've paid you and posted a positive FB, then the seller can give me a positive FB. KISS, keep it simple and it will work and accomplish what it was intended for.

andrew Hellenschmidt

Linton, I received a similar message from a seller on here who forgot to send my order a month after paying immediately He responded, he's very busy with sales after ignoring my emails and me going through the site for assistance. I gave him positive feedback with the noted delay anyway but will think twice about buying from him again. It always nicer to buy from friendly folks.

Mark Schwing

I believe this discussion. On Bidstart went on for pages also, so apparently opinions vary. I for one leave feedback the moment all stamps replaced in the envelope, and when buying as soon as I get in from the mailbox.

Linton Arceneaux

No one is auguring about the benefits of feedbacks. The argument here is when a seller holds back his FB to a buyer until the buyer gives him, the seller, a FB, and presumably a good FB. My argument is that as soon as the buyer pays the seller, then the buyer is due a good FB from the seller, because the buyer has fullfilled his obligation. When the buyer receives the items in good condition and as advertised, then the buyer should post a good feedback for the seller. Some sellers use the excuse that they want to wait to see if the buyer is satisfied with the stamps before giving the buyer a FB. . . .Sure. Would this seller be willing to wait for his money until he is assured that the buyer is satisfied with the stamps and service???? Not. So it sounds like the seller who waits is really waiting for a good FB or he won't give the buyer a good FB . . . if he not sooo busy that he forgets. That is called extortion.in my opinion.

Luree Hughes

There are other sellers on this site that can give you FB when you buy from them. I'm sorry you had a bad experience from this ONE seller, but give the others a chance and don't group us all together in an assumption that we all do not leave FB.

Give Peace a chance!

Rod Tilyard

Mark, any update on when the feedback system overhaul will be completed? Buyers particularly are simply not bothering to leave feedback. Can you also include follow up reminders to buyers and sellers that have 'forgotten' to leave any. Keep up the good work, thanks.

Luree Hughes

Speaking of Feedback, can we see who left the feedback? For some reason when I check on my feedback that was left the buyer's information is missing. Did something happen that I wasn't aware of?

Steven Tomisek

I can't speak for sellers but from the buyers' perspective, feedback is easily seen and left while in the "Members Area." The seller leaving the feedback is identified and one can not only leave feedback (from the pending link at right) but also view feedback that has been left.

Dave Bennett

Just to let you feedback-obsessed sellers know where one buyer stands -- I almost NEVER look at a seller's feedback number. It does not enter into my decision-making process.
The number is not important to me - the quality of the merchandise and whether it is something I need is what makes me decide to buy from someone.

Dave Bennett

Several negatives out of thousands of feedbacks would deter me? Probably not, since is that number is not readily visible when I am shopping, and even if I were to see it, I would chalk it up to an occasional aberration (as I have read about right here) or attribute it to a buyer who doesn't have patience or understand the system well enough to hold off on the negative feedback.
I didn't say the system was useless - if you want to obsess over it, that's fine. I don't think any of the sites you mention "waste their time" maintaining feedback systems. Once they are up the systems run themselves, and are deemed a security blanket for those who need it.
Feedback has become a standard feature on commerce sites and I can only imagine the outcry if it was not in place.
I feel similarly about those 'surveys' that online merchandisers ask you to take, commenting on your 'shopping experience'. Who knows if anyone ever looks at those or if they are just a placebo to let people think their opinions matter?
When I go to an actual store or market, I don't stand out in front before going in and poll other shoppers on how they feel about the management. If the store is convenient, has what I want, and the price is right, I'll be a customer.

Jacques Famery

You are giving exactly the reason why feedback is important: "and are deemed a security blanket for those who need it." You just summed it up! Thank you!
As to surveys, you wonder if somebody looks at them? I can assure you from personal experience that they do. You'll never know as long comments are positive or cute. But if you raise a real issue, IF the company is not bluffing you will have a reaction.
When you go to a store you don't need to poll other shoppers, you can SEE and TOUCH the merchandise and most importantly you can take it with you. With mail order, all you have is...nothing! Feedback is just a way, not foolproof, but still a useful tool to have an idea if you will gamble your money on something you haven't seen. You don't find it useful that's ok, even I don't think you would order from someone who has several negatives or nothing to base your opinion on. If you had a purchase to do from "X" with no feedbacks or several negatives and the same item from "Y", I think I know which one you'd pick!

Justin Beard

Hello and Happy New Year!

You can now Leave Feedback in bulk directly on the invoice page.

If you are a buyer, go to Members Area > Buying then click Leave Feedback on the invoice:



If you are a seller, go to Members Area > Selling > Sold Orders and click Leave Feedback on the invoice.

Thank you for your continued feedback and suggestions. We look forward to working with you all in 2017 and continuing to enhance the site together.

Jacques Famery

Justin Nice improvement...but still not A1! If a buyer receives a perfect order except for one item. He will have to leave a Positive feedback for the whole order. Items should be able to be singled out.
This also holds through on the Shipped option. When one item is missing the whole order goes "has not shipped" and to make things worse, neither the buyer nor the seller knows which item was not shipped unless he marks it down on a piece of paper. Of course, I send an email to the buyer, but the item should, MUST be identified.

Charles Eastman

Carlos I agree with you whole heartily. Gramps


https://www.hipstamp.com/store/gramps-store

Henry Brooks

I leave feedback when i receive payment because they have completed their obligation 100 per cent when they make the payment. That is their only responsibility.