Not TakenLISTING MISSING FROM STORE INVENTORY.
Philippines USED H Scott Cat. # 1426 ID: 26280277 was listed yesterday and is in listing inventory but not in my store inventory. I have 6 items like this. I first reported this 2 months ago and again 2 weeks ago. This has been going on now for over a year.
Mark! What the hell is going on? Why can't we fix this? Why is this bug taking so long to fix?
Mark! What the hell is going on? Why can't we fix this? Why is this bug taking so long to fix?
Comments
https://www.hipstamp.com/store/jc-stamp-cover-shop?show=store&keywords=Philippines+#1426
Were you specifically searching for it by country and catalog number?
If you look at the stores list,the number at the right shows the number of items in the store,click on the store link and some of the stores are showing a different number of items then what is showing on the store lists. For example my store shows 103,374 in that little box. Go into my store and it says I have 103,776, go under under the selling tab under members area and click on listings and it shows I have 103,777 listings. So I have 3 different numbers of listings at the moment depending on which list you are looking at.
Just what Michael and Jeri said. Thanks J & M for your support on this.
Jeri - is this the listing you're referring to? https://www.hipstamp.com/store/jers-stamps?show=store&keywords=Aden+28 If not, please let me know the Listing ID number of the item you're referring to.
When viewing the Members Area > Selling > Listings section, this will display the same items as are displayed within your Store page itself, with one notable exception.
When you, or anyone else, view a store (or any other listings on HipStamp) you will only see the items which can be shipped to you, as set in the "Ships to" menu on the left-hand side of any store, or search results. If you're in the US, the default will be to show you all items which are in the current search results and can be shipped to the US. If an item does not currently have shipping available to the US, it won't show.
However, when viewing the Members Area > Selling > Listings, this filter is not applied. So you, as the Seller, would see all of your listings, regardless of the shipping settings. So if you have, for example, 50,000 listings, and 1 or 2 listings do not currently have shipping set for the US, your Store would show 1 or 2 listings less than what is shown in the Members Area > Selling > Listings section. This would be the expected behavior.
Michael/John, I will ask our team to review if there are any listings which you have, which currently do not have shipping set for the US, which would likely explain what you're seeing.
With Standard Vacation Mode, a note is placed in your store and listings, which indicates to buyers that you will not be processing/shipping any orders until the specified date in which you return. In Extended Vacation Mode, your entire store and all of its inventory is temporarily removed from being searchable, and able to be purchased on HipStamp.
This is not recommended in the short term, because there are several consequences to this action. For example, we pay to have all listings sponsored on Google, and other platforms. However, listings go through an approval process that may take a few weeks, and when they're not currently for sale, they need the be removed, and the process then starts over once they're active again.
Of course, you can place your Store on Extended Vacation mode any time you would like, it is just not recommended for the above reasons over short amounts of time.
What I am seeing is that the store directory showed 103,374 listings so that is showing the LOWEST number of the 3, and that's after hours of inactivity with no sales or listings being added. (I knew about the updating with adding the listings in bulk because the numbers would be way off at that point so it wasn't I was concerned about.) That's the one for me I am not sure what's happening.
The counts within the Store Directory itself are estimates and only updated every few hours. In particular, if you have 50,000+ listings, you may at times see a discrepancy in this number from your actual total.
Within the Store Directory, if we were to show the exact amount currently available at that exact second, in every store on the Store Directory page, we would need to run a search for every single store on the page - which would result in the Store Directory taking 30+ seconds to load. That's why we use an estimate that is updated every few hours per store.
This is generally true for any Store Directory on any marketplace, and generally for the same reasons as noted here.
Michael/John, I will ask our team to review if there are any listings which you have, which currently do not have shipping set for the US, which would likely explain what you're seeing.
There were a couple of such listings with regards to Michael's store, which have been resolved. Unfortunately, while your store was on extended vacation mode, our team was not able to look into this for you, but as your store is now open they can review this further.
Thank you for very fast response. Have a great day.
Job well done. Thanks to you and your staff.
John
Our team had reviewed your account, and there were a few items from over 3 years ago, which had shipping issues, which prevented them from showing in your Store. We resolved the issues with these items.
With regards to the two items you've noted above, they are both currently showing in your store. There is generally a small delay between when you create a new listing, and when it shows in your Store. In general, it's just a couple of minutes (or less) but could potentially take longer at times.
But it's this:
For the 2 listings you referenced, John, open up the listing and look under the 'details' tab. You'll see that the country is a number -- the category id number -- rather than the name of the country. That puts the listing in the right country category, but causes it to be omitted when you click on the name of the country on the left-hand side of your store.
It seems to me there's something in the HS system that is failing to convert the country id to the country name. It used to work, because I used to provide the specific country id in all my bulk-uploaded listings, but the ones I've done for the past several weeks did not 'convert' to the country name. The workaround I found was to use the magic-country id of '0', and then it converted properly.
(I did not report it because I didn't know if it was something that had changed that I didn't know about -- I had not listed in a long time until I started up again recently -- and I didn't want to go through any rigamarole in having to prove that I wasn't the one at fault. But now that I see the same problem with yours, I think it's a HS hiccup, and perhaps it can be easily addressed.)
Thank You Mark
But I suspect it's not just your listings and mine. I would think this would be a bigger problem affecting other sellers, and so that's why I went to the trouble to describe the problem here. ....
Again, I didn't realize I had a problem for several weeks, because the total store count was correct. It was only when I went back to look for my recently-listed Japan listings that I realized there was a problem when I tried to pull them up by country name and they weren't there, but they were when I looked at the whole store.
Should of added that these were manually added not via bulk edit