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Why Do Some Sellers Take So Long to Ship Stamps?

Luis MonLLuis Mon
in Questions 2 LikesVote Down
On one order, it has been 15 days and I am still waiting for the stamps. Another order is going on 2 weeks. One seller has a 99.7% rating yet he has tons of neutral ratings. They all had the same complaint. One received his stamps after 2 months. One after 10 weeks. And one after 7 months! And no, they are not on vacation. I thinks some sellers need to have better communication with their customers.
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Comments

  • 41 Comments sorted by Votes Date Added
  • Luis MonLLuis Mon
    2 LikesVote Down
    Another thing I would like to add. The one seller who took so long on other orders never returned messages from the buyer.
  • Clifford Blazer, Jr. Clifford Blazer, Jr.
    1 LikesVote Down
    Same problem here. 32 days and counting. It is from overseas but they don't even show that it has been shipped. Possibility of 52 negatives coming their way If I don't hear something.
  • Luis MonLLuis Mon
    1 LikesVote Down
    I hear you. Some people blame the "snail mail". In my thousands of dealings with the USPS, I have come to the conclusion that "snail mail" has the same credence as "my dog ate my homework".
  • Doug NoernbergDoug Noernberg
    3 LikesVote Down
    I know some international shipments take over 30-40 days easy, and worse if held by customs, but at least a note about when it went out the door is a minimum level of communication a buyer should expect from a reputable seller. Did they at least check the "shipped" icon? If not, then that's pretty flagrant lazy-ism and appropriate feedback is warranted. The only excuse would be health issues took them out of service for a bit. That happens, but if it's a recurring issue and people give appropriate feedback over time, that's the best way to police the this selling community.
  • John ColesJohn Coles
    3 LikesVote Down
    Simple solution to your problems. CHECK FEEDBACK BEFORE YOU PLACE ORDER FROM SELLER AND IF YOU HAVE A PROBLEM JUST DON'T ORDER FROM THEM AGAIN.
  • andrew Hellenschmidtandrew Hellenschmidt
    edited August 2019 1 LikesVote Down
    I think I know which seller Luis is referring to in particular but think the issue is they are selling a lot of stamps and might not have enough help thus the slow shipping times. It is always better to at least let the buyer know if you are going to be late by more than a margin. Then again what's the old saying some folks would be late to their own funeral. Sellers with zippy shipping are highly preferred because stamp collectors although we should be patient are usually the opposite.
  • Ted TyszkaTed Tyszka
    2 LikesVote Down
    And if it's the dealer I'm thinking of, I don't mind. (It's probably my large orders contributing to the slowdown of others' orders. LOL) These are not time-sensitive documents, and in the meanwhile, it gives me time to digest all the stamps from my previous order. :)
  • Luis MonLLuis Mon
    0 LikesVote Down
    If the seller is sick or has other issues, I don't mind at all waiting one month or 6 months. Just let the buyer know. As to John's comments...a positive feedback of 99.7% is an outstanding number. I don't have time to go through the seller's hundreds of feedback before a purchase. But ultimately, it's really no huge deal. I will live if my stamps arrive late. :smile:
  • John EckhardtJJohn Eckhardt
    4 LikesVote Down
    I agree it's difficult to go though the feed backs. It would be very helpful, if HipStamp allowed you to only select only neutral and/or negative feedback without needing to see weed through all the positive feedback to find them. In my opinion those are really the ones worth looking at.
  • Luis MonLLuis Mon
    0 LikesVote Down
    I totally agree John. I was clicking on the black (neutral) icon but no such luck. Excellent idea.
  • Ted TyszkaTed Tyszka
    0 LikesVote Down
    "a positive feedback of 99.7% is an outstanding number."

    Then it's not the dealer I'm talking about; he has 100%, with just a few neutrals (probably due to long shipping times :) )
  • Phil AtariumPhil Atarium
    1 LikesVote Down
    I have always been able to ship next business day, but I'm about to do a project for 5 weeks where I think I'll need to take 2 days to get it together. I was a little worried about that, and wondered if I should post an announcement in my store, or possibly put the store on vacation, but it sounds like 2 days still sounds reasonable?
  • Luis MonLLuis Mon
    0 LikesVote Down
    Even 3 days is reasonable, as long as you are not on vacation. I ordered some stamps from the APS on Tuesday night and they were in my mailbox on Friday morning (in California).
  • John EckhardtJJohn Eckhardt
    1 LikesVote Down
    Phil, I also ship the next business day, sometimes even the same day if order placed early. I will be out for two days, but I plan on putting my store on vacation. Afraid those knowing my service might be concerned otherwise.
  • Luree HughesLuree Hughes
    4 LikesVote Down
    I was just out of town on business and came home to some wonderful orders! All I did was send them an email message with a copy of the invoice and said I was sorry for the delay as I was out of town with business related matters. Remember, it's all in the communications. I didn't bother putting the store on vacation mode as it was only two days. We shall see if they are accepting of me not being in front of the computer 24/7! lol, it was super nice not to be connected for those days, too!
  • Michael GeneraliMichael Generali
    0 LikesVote Down
    Reviewing feedback is fine, and it is helpful. However, remember that the feedback score is over a period of (usually) years. For an unknown seller, I look at what's been going on over the past 6 months. If the last six months suddenly show a slew of negatives and neutrals, I know that something has changed with the seller, and obviously not for the better. That seller I would avoid.
  • Ron LenkeRon Lenke
    2 LikesVote Down
    " These are not time-sensitive documents, and in the meanwhile, it gives me time to digest all the stamps from my previous order." Ted, my forum friend .....you're eating stamps now??
  • Phil AtariumPhil Atarium
    0 LikesVote Down
    John & Luree: Thanks very much for your input on this!

    And Luree: Sending you good thoughts on weathering this upcoming storm.
  • Luree HughesLuree Hughes
    1 LikesVote Down
    Thanks, Phil. We just came back from the store for more water and coffee and batteries. Roads were so jammed! And this isn't crunch time! Not to fear, Jim Cantore is in town.
  • Eric DiGiorgiEEric DiGiorgi
    0 LikesVote Down
    I have concluded a transaction with a seller that still believes that because he wrote "4 to 8 weeks for delivery" that means that he can wait a month to put anything in the mail. I am sorry, but to most people that is a shipping quote, not a free pass to drag A@@ about putting the stamps in the mail. He was not happy that I used Paypal's compllaint department to challenge this, but if you want buyer protection, you have to resolve your transaction within two months.
  • Rod TilyardRod Tilyard
    0 LikesVote Down
    6 months not 2.
  • Luis MonLLuis Mon
    0 LikesVote Down
    It's been 3 weeks and still no stamps or answered emails.
  • michael j parkmmichael j park
    0 LikesVote Down
    I am a small seller from New Zealand and find the post is all over the place,3 months to get to New York & 3 months to get to London & worst of all 3 months to get from our North Island to South island (should take 3 days).In each case I refunded the money,I post off within a week but post is getting worse with more lost lots so far this year than the last 15 years so do not always blame the seller.
  • Keith J. BowenKKeith J. Bowen
    0 LikesVote Down
    I have several times purchased from a dealer in the Republic of South Africa. Mail from there consistently takes eight weeks. I have never had a problem with this seller, and all orders have arrived complete and undamaged.
  • Richard OlsenRRichard Olsen
    0 LikesVote Down
    Times can vary all over the place. I have recent orders that only took one week to get to Finland and Brazil. I received word recently that an envelope that I sent to Germany last February finally arrived. Seven months???
  • Ron LenkeRon Lenke
    3 LikesVote Down
    The US Postal Insider explained the 55c rate broke down to 20c transportation and delivery, 35c storage charge. Go figure.
  • Richard OlsenRRichard Olsen
    1 LikesVote Down
    I received a piece of mail today that was postmarked on Sept. 3 in Fargo, ND. It took 3 days to go about 50 miles. I guess this probably be in accord with Ron's post above.
  • Bill O'MalleyBill O'Malley
    0 LikesVote Down
    I just looked at a letter from Chicago, IL to Rochester, MN. It was canceled in Chicago on May 24 at 1:30 AM and it was then canceled received in Rochester on May 24 at 4:00 PM the same day. The year was 1909 and it traveled almost 349 miles.
    No wonder no one sends letters anymore. LoL
    Of course in those days the mail used to be sent by train and people actually did the work instead of machines.
  • Jacques FameryJacques Famery
    2 LikesVote Down
    Based on feedbacks received from buyers: Mail to anywhere in Canada takes less than a week. To the US, depending on the state it can take anywhere from 3 days to 2 weeks. Europe is between 5 days to 15. Rest of the world usually 2 weeks and this includes India, China.
  • Jacques FameryJacques Famery
    edited September 2019 1 LikesVote Down
    Just got this "cute" message today 9/20 > > "As of today's mail, I have not received my order. If I understand HIP's color coding of the "shipped" icon, you have not yet shipped it. This has dragged on long enough!!!"
    Strange the Vacation banners up, while away I sent an Email stating I would not be able to fill the until my return again stating the date of return. And to top it all when I did send the order I sent an Email confirming shipment AND AGAIN why it was not sent earlier. Any suggestion has to what I could do more?
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