Need ability to communicate to offeror when declining an offer
Several times I have had to reject an offer because it was no longer in my inventory. There is no way to communicate with the offeror that it was not his/her offer that was lacking but rather the real reason was that the seller's inventory was what was lacking. Being able to communicate might have led to another offer on a secondary choice and a sale after all.
Comments
I go to the message area on my dashboard and there is no way to send a message.
There is no place to type anything on my inbox in the message area.
Until such a feature gets added to the best offer function. Sending a message is the way to go.
Also since there is a strong probability that they do not even use this forum it is impossible to have any contact with the customer until you actually sell to them.
I noticed that the two items they made an offer on had the wrong shipping amount so I changed that. Fortunately he caught it and made the purchase.
Again Mark needs to do a change to the program so we are able to send messages to new customers.
We agree on the need for more direct communications, however.