Hipstamp Have deleted my Store & Listings

Comments

• 3 Comments sorted by Votes Date Added
• RRon Carmichael

  February 2020 edited February 2020 0 Likes Vote Down

  If you contact them, I'm sure they can reinstate the store to what it was before.
  
  Having said this, if everything you have is ebay synched, once your store is reinstated it should automagically repopulate...
• Mark Rosenberg Staff

  February 2020 edited February 2020 2 Likes Vote Down

  Hi Tania,
  
  When a Seller's credit card on file with us is expired, we display a larger banner in their account, that their account is pending suspension, and then send out a series of emails over the next few weeks to give the Seller time to update their credit card first. If the Seller does not update their credit card then their entire account with us is suspended (we don't close the store, but a Seller's store is automatically closed when their account is suspended).
  
  In your specific case, I can confirm that we did not suspend your account, and it was not suspended at any time. It is possible that when you updated your credit card on file, you may have inadvertently closed your store. However, it appears that you've since reopened your store with us, and your listings are back up. I've also gone ahead and credited you 1 month of your Store Subscription since closing a store, and re-opending it would result in an additional charge.
• Tania Radley

  February 2020 0 Likes Vote Down

  THANKS............... It was not weeks but a couple of days my account/store was suspended. I looked and found 3 or 4 Hipstamp messages in my email. One was offering 3 months waived subscription if I stayed and re-opened my store?
  
  My store is up and running again now.
  https://www.hipstamp.com/store/stampsfirst-day-covers-and-curios