Not TakenSale Discount
I have some items that I thought were to be discounted at 15 %. I had an $18.00 item sell for $8.62 - that's about 48%. Actually 6 items were sold at this price. What can I do about this? One of the item ids is 31742377
Thanks,
James
Thanks,
James
Comments
You would just send out the stamps and write it off to keep your good name??? And then abruptly cancel your sale??? After you've posted a note about it in the promos section of the forums?
I will honor the sale as I set it up, there have been a good deal of other items that have sold at the correct discount.
I don't think this was a mistake on my part, why should I pay for a mistake that was not my fault? If I cancel it and tell the buyer and he's upset, I will refer him to hip.
Don't be so quick to deny any mistake on your part. Stuff happens. Live and learn.
If, as stated in this example, the price actually dropped significantly after the quantity buy, then I see nothing wrong with asking for more money. Unless, you forgot you also had a special promotion previously in place providing for additional discounts with a multiple item purchase. Could this possibly have happened?
I have once set up a sale with a discount if a certain amount was purchased but everything else I have done is just a flat percentage type of sale.
I don't deny any mistake on my part. However, this is one of the reasons I keep it simple. I have gone over it but cannot imagine how I could make this happen. The only other party involved is hip, and I have started a ticket with them.
I expect to hear from them with what they find. If they find a problem on their end then I would expect them to make up the difference somehow. If they don't then they don't. Hip has always been a good place for people like myself who do this for a hobby and not to make a living. For you folks the amount of money involved is not worth bothering with and I guess its not all that big of a hit to me either. But its a lot bigger for me than for you.
I don't care for the "your sale, your problem" jab, I think you people could do better than that. What would you do if you had 3 $2000 items that sold for $3000? Would your pals say "suck it up"? Would you sit back and say "oh well"? But that's different, yeah.
I will be closing my little store in a week or so, so I don't stand to lose much more, actually I think none at all. So I really don't care all that much. Back in the Stampwants days people used to be friendly, I miss those days and that's one of the reasons I'm quitting here. I have hardly used the forums here for this reason.
You can get back to your bigtime-dealer discussions and you won't be bothered with me anymore.
Good riddance, huh?
But if it is a bug I am sure hip will find it and fix it, for everybody's sake, not just for me.
I want to thank Hip for being such a good place, for making it fun for little guys like myself through the years, and balancing also while doing the same for the rest of you. Good-by, all!
-burger
I've asked our team to follow-up with you, to provide more assistance on setting up sales, etc.
"I don't care for the "your sale, your problem" jab, I think you people could do better than that."
I don't see that language mentioned anywhere in this thread. Also to clarify, I don't have $2,000 listings. My highest is $1,295 with less than 75 stamps listed above $100. Over 60% of my listings are priced at 10 cents or less.
Glad Mark was able to verify, as I had suspected, the additional discounts were the result of added incentives you had offered and not a problem with the system.