How to cancel a transaction and make a refund for a failed sale.
Mark Rosenberg
Staff
This discussion was created from comments split from: How to change store subscription?.
Comments
HOW do I cancel this valued sale?
I went to HELP, and there I was brought to a page where I entered my Order Number.
Next there is a pull down menu for the reason I want this to be cancelled.
Closest Answer = Buyer requested to cancel the purchase, BUT this is NOT the case! There is NO selection for COVID-19 Issues, where the Post Office refuses to deliver mail.
WHAT DO I DO???? How can I cancel this order???? I would like to get my refund, since HipStamp, I have NEVER received a single refund to date for my Returned Refunds to Customers!
I liked the OLD way to handle refunds!
It does not appear that you have ever entered any requests to cancel an order through our new Resolutions center. If you do, you'll receive a refund on your Final Value Fees.
The new Resolutions center is significantly easier (and magnitudes faster) than the old system. All you need to do is enter in the listing id number or sale id number:
https://www.hipstamp.com/members/tools/resolutions
Yes, the "Buyer requested to cancel the purchase" option would likely be the closest option to choose from. Our team has noted the issues related to COVID-19, and any such cancellations will not negatively impact your account. We do however encourage you to communicate with the buyer.
Thanks for info, yes buyer has been notified and refund issued. Claim opened.
Thanks
Bob
Thanks
Bob