Am I the only one having trouble getting the Post Office to deliver the mail?
In the almost 10 years I have been selling stamps, I have had only 2 shipments that the Post Office lost. Until, that is, this last month or so. On several occasions it has taken two to three weeks for the Post Office to deliver domestic mail, and that's if they deliver it at all. The New York area seems to be the worst, but this week I've had two more customers ask where their orders were, and they only live one or two states away from me in Idaho. And since their orders were only $12 and $5, there is no tracking.
I can understand various Post Office Distribution Centers around the country might be shorthanded due to the virus. But three weeks to deliver a first class letter 700 miles???!!!
Anybody else having this problem, or am I the only lucky one?
Bob
I can understand various Post Office Distribution Centers around the country might be shorthanded due to the virus. But three weeks to deliver a first class letter 700 miles???!!!
Anybody else having this problem, or am I the only lucky one?
Bob
Comments
I know 5 doesn't sound like much, but that is 5 more than I have received during all but two of the last ten years, and that was only in the last 4 weeks. That's why I think we might have a problem somewhere.
Thanks for your response George. I appreciate your input.
Bob
Thus far, everything has eventually arrived. Nothing has been lost.
And though I have informed a couple of sellers of long delays and asked them when orders were mailed, I have not complained, accused or asked for refunds or replacement. Nor have I referenced it in my feedback. I have left 100% positive feedback on my purchases. These are trying times we are in, for everyone and without patience, maddening. We all need to be more patient.
Also, it isn't just the USPS having trouble keeping up. Amazon orders take longer. UPS deliveries are delayed.
But email still gets through immediately. Maybe contact with customers and communication will make them less worried. Send an email a week after sending out the order explaining that mail has been experiencing slowdowns and inquiring if their order has arrived and if not, asking for patience. I would welcome such communication and be more likely to make additional purchases from sellers who extended me such a courtesy.
But there should be a general announcement on the HipStamp website notifying everyone of possible delays due to the Covid emergency. Amazon does it, as do many other e-commerce websites.
On the other hand, things posted more recently seem to getting there in a more timely manner.
I received back a letter from Canada to New Zealand that has been returned to me after 7 weeks, I mailed it again and the customer finally received it in 8 days.
Thanks again, everybody.
Bob Gage