Am I Being Unreasonable
In The past 6 months I have had 4 occasions where the seller has sent me something different to the items identified in the winning sale.
The most recent was today, where i had won 8 x blocks of 4 that i specifically wanted for a blocks collection.
Sellers has no idea what she has done with the originals, but is sending me other stuff which has a higher value.
As an Australian collecting Australian PreDec, i have dozens of all stamps MNH and used, i don't require other material even if it is more valuable, I probably already have it.
In another auction for an Australia-Victorian(SC162) with a barred numeral post mark #849. The seller sent me a SC162, with a common cancel of #10. No ifs, buts, or thank you, and no refund or real apology. Just "You got a SC162".
Another had an early Barred Numeral #1 of Melbourne, which i did not have,but again it didn't get supplied.
The sellers response was " keep the stamp. With over 100,000 listing us mere humans do make a few. errors. I am sending you a partial refund of $1.If you are not happy I am sorry. You can always order elsewhere."
The stamp did not look anything like what was offered for sale in the image.
I thought if you placed a photo of an item up for auction, this photo would become part of the items description.
I am thinking of reporting to HIP stamps if they have moderators or similar
Am I being unreasonable ?
I thought if you provided an image for an auction, then you should receive the item you bid for being displayed.
The most recent was today, where i had won 8 x blocks of 4 that i specifically wanted for a blocks collection.
Sellers has no idea what she has done with the originals, but is sending me other stuff which has a higher value.
As an Australian collecting Australian PreDec, i have dozens of all stamps MNH and used, i don't require other material even if it is more valuable, I probably already have it.
In another auction for an Australia-Victorian(SC162) with a barred numeral post mark #849. The seller sent me a SC162, with a common cancel of #10. No ifs, buts, or thank you, and no refund or real apology. Just "You got a SC162".
Another had an early Barred Numeral #1 of Melbourne, which i did not have,but again it didn't get supplied.
The sellers response was " keep the stamp. With over 100,000 listing us mere humans do make a few. errors. I am sending you a partial refund of $1.If you are not happy I am sorry. You can always order elsewhere."
The stamp did not look anything like what was offered for sale in the image.
I thought if you placed a photo of an item up for auction, this photo would become part of the items description.
I am thinking of reporting to HIP stamps if they have moderators or similar
Am I being unreasonable ?
I thought if you provided an image for an auction, then you should receive the item you bid for being displayed.
Comments
If you paid with PayPal, open a dispute (directions are on the web page).
As a buyer, do you had have any obligation to ask the seller if he made a mistake in the listing since the picture and description don't match? The item described has a Scott listed price of $21, while the stamp pictured has a Scott listed price of $70. Even at my usual 30% of Scott pricing, that makes for quite a difference in listed price between the two stamps.
A buyer purchased the Scott #450 (with the pictured #451) as well as another stamp. Due to the way I stock my items, the described stamp and not the pictured stamp were mailed to the seller. When he received his order, he responded in an extremely irate manner, accusing me of being a fraud. After I figured out what happened, I sent him the pictured stamp (the #451) and included a SASE so he could return the described (but not pictured) stamp back to me.
I know I screwed up and I paid the price. But in a case like this, does the buyer have any obligation to just ask first if the listing is messed up before placing an order?
When I make that mistake it is usually because I misread my handwritten number on the 102 card - just take care of the problem and forget it - EVERYONE makes a mistake once in awhile
A case in point is that I repeatedly get asked by potential customers why my shipping charge is $5.00 when they go to purchase a short list of items from my store. My shipping charge is normally $1.25, but when I sell larger items (souvenir sheets, miniatures sheets, etc.) that won't fit into a #6 3/4 envelope, I mail the order instead in a larger photo-mailer to ensure that those items don't get bent or folded. That requires shipment using the First Class Package rate with a $4.00 - $4.75 postage charge depending upon destination. I give a detailed description on both the "Details" and "Shipping" tabs, but no one apparently ever checks past the front page of the listing. So I end up typing up a couple of paragraphs politely describing why my postage rate for their order is that high and usually end up completing the sale.
I guess always being polite with the customer and taking time to answer their questions is the key to both making sales and also handling any issues when one makes a mistake.
Is this transaction a positive feedback or a neutral feedback? My thinking is that this is a neutral transaction but Sellers tend to get upset with neutral feedback with comment "no transaction."
Is this not reasonable for a transaction that was not completed
Is there a way to remove " no transactions" from feedback list?