Submitted for your consideration.
Just had an odd experience. I sold a stamp (at about $40, which is way above my usual inventory range) and just received my original envelope back with a note saying the envelope had been opened, and the contents were gone. Here's the odd part: the envelope appears to have but cut open with scissors on both the right and left sides. The note says, "I removed this edge [right] to open letter. I then discovered that this egde [left] was missing and the contents gone. Please send me the contents again." Well, I don't happen to have heaps of copies of this rather high-end (for me) stamp lying around, so I must offer a refund. I don't think the buyer is lying, because he's been with HipStamp since 2018 with a perfect (though small, c300) 100% positive feedback rating.
Anyway, it seems to me likelier that this older (I looked him up online) and perhaps rather forgetful gentleman opened the left side himself, set the envelope aside for a while, forgot he had opened it, and cut open the other side, by which time the stamp had fallen out. I suggested this to him and asked him to look around for it, but I expect I'll have to give him a refund. (I'm not too terribly upset about this, because I don't do this for a living and anyway, I got the stamp as part of a large lot at a very low price. But I just wanted to see what others think about this situation.)
Anyway, it seems to me likelier that this older (I looked him up online) and perhaps rather forgetful gentleman opened the left side himself, set the envelope aside for a while, forgot he had opened it, and cut open the other side, by which time the stamp had fallen out. I suggested this to him and asked him to look around for it, but I expect I'll have to give him a refund. (I'm not too terribly upset about this, because I don't do this for a living and anyway, I got the stamp as part of a large lot at a very low price. But I just wanted to see what others think about this situation.)
Comments
I am also currently dealing with an odd experience. I received a stamp back in the mail with a letter stating I had mailed him the wrong stamp. He identified the stamp I mailed as a #137, but we BOTH KNEW he had ordered a #174 and he wanted a full refund. I searched his purchases and found he had ordered the pink #137 for 75 cents that I sent and not the more expensive blue #174 that he apparently wanted. I sent him a message via the contact option located on his order, so he could see what he really ordered, asking if he still wanted a refund or the stamp back. I haven't heard back yet, but plan to refund if I don't, as he has previously purchased multiple stamps from me, including one for $995.