SLOW-POKE DELIVERY
I have been buying stamps from several dealers on this site. Been quite happy with most transactions. However, I must say that I am not happy with the delivery fulfillment on several orders. One order was shipped one month after I paid for it. That seller had some medical issues; I can understand that, but he did not set his time away; vacation setting. The second order that I received today (July 29) was paid for on June 11.
Both sellers are located in the US. This turnaround time is unacceptable in my opinion. I'm just wondering if this is a one-off or a bigger problem?
Both sellers are located in the US. This turnaround time is unacceptable in my opinion. I'm just wondering if this is a one-off or a bigger problem?
Comments
I try very hard to get all orders in the mail the day after they are placed. Sometimes that is not possible because of the size of the order or just because life interrupts - doctor's appointments, grocery shopping, whatever.
What I find strange is that a customer feels that, once their order is in the mail , it is still my responsibility to deliver it to their front door. Most of my fellow sellers work with a customer over a late/lost order: many of us offering a refund once it is decided the order is lost.
I guess it is a sign of the times that things always have to happen NOW and if it doesn't then "heads will roll".
If you think an order is late, talk to the seller before you get so worked up you find yourself YELLING. You might be surprised how helpful and honest the sellers on Hipstamp really are.
https://www.hipstamp.com/store/fatdanes-stamp-store
@Wayne Camolli Yesterday, when I retrieved my mail at the post office, there was a "Certified Mail" call slip in my box. I wasn't expecting anything that would require that. When I got home, I opened the package, it was from a stamp seller on this site that I purchased from. Also included was a purchase from another customer of the same seller! That buyer's purchase was 2X mine in value; but we both paid $2.00 shipping, which I think is reasonable. I contacted the seller about my concerns about the shipping time (6 weeks) + the inclusion of stamps for the other customer. I have yet to hear from the seller..
Last thought. Another significant shipping delay with one of my orders occurred because the seller sent my order via USPS Media Mail. I had to alert the seller that stamps DO NOT qualify for Media Mail.
Patience, I find is best. I also find the incredible irony in how the thing that brings us such joy and passion is also the cause of so much frustration and anxiety. Long live the postal service?
Does this site give any incentives for the sellers to ship fast, keep up their ratings, do good etc..? I noticed the sellers with low rating's still come back in top of searches where as eBay penalizes them and gives incentives to do their best..
Thanks
I would not think that a seller needs any incentive to ship quickly, customer satisfaction is all the incentive needed in order to keep buyers coming back to your store.
We, like the majority of sellers on this site, ship same day or next business day using first class USPS or shipping easy for international. Judging by when feedback is posted by the buyer then most orders are received in the USA within five business days. Occasionally a shipment will take longer to arrive due to delays within the system but from experience of shipping approximately 6000 covers a year, 99.9% of them turn up within a reasonable time.
Mike
So please test the waters before passing judgement. And yes, that 96% feedback rating is a clear sign of trouble. Don't go back there.
Ronald and Mike, I agree, and I understand as I have been an eBay seller now since 2005 with current 100% rating, I should have been more selective from the beginning, based on ratings, here on this site.
That said and to parrot what I said above, the vast majority of sellers here are honest and want to do a good job just to be clear.
I had a look at his feedback; very mixed with a month shipping not uncommon. I unsubscribed from his multiple promo. offers. I think we are done here.
That said; no idea how frequently you buy but if you start making a lot of purchases you'll figure out who does what. There are sellers like (and I name him as this is a compliment) like Richard at Ft Lauderdale collectables that make mistakes occasionally but always get everything worked out in a very timely manner, and there are others you have to point out that they re-listed an item you sent back for a refund while they claim they never received it back. Won't name names in the negative; but you just figure it out and avoid those folks.
Another good idea if you are worried about shipping times is to simply ask a few questions. Someone who responds in a timely manner is generally likely to be more active and to ship faster as I've found through experience. Sure other buyers do this too, but I freely admit to doing "test orders" where I'll make a low value purchase to see how fast a seller ships and if their listings/descriptions are accurate.
That didn't create a backlog at all...