Need HipStamp help and contact us does not let me contact you with my problem

Robert Crankshaw · February 2022

Invoice 3509452 shows 3 items are to be listed and only two show up.

Please contact me and let me know what is what - two or three items for this order.

Bob

Henry Brooks · February 2022

I have never encountered a site where it was more difficult to find out how to contact customer service than this one,.They make a game of it to see if their AI can answer. It is frustrating beyond belief.

Think it is support@hipstamp.com. Once you find out how to contact them it is OK.

Robert Crankshaw · February 2022

Carol;

Where did you find that email address?

Scott Payton · February 2022

no, it's support@hipecommerce.com

Henry Brooks · February 2022

Thanks Scott - that was the only one I could find in my email archives.and it was a couple of years old.

Bill O'Malley · February 2022

If you go and click the help it takes you to a page that does not make a lot of sense but if you scroll down to the bottom of the page at the very bottom you can find the email address in micro printing which is extremely difficult to see.

Carol is correct I have never seen an eCommerce site that so difficult to contact.

Extremely unprofessional.

Wayne Camolli · February 2022

If you scroll to the bottom of any page and click on the irritating blue oval ("Need Help"), then scroll to the bottom of the pop up page you will see a box titled "Send us a message". Fill in the info and tell them the problem and it is set off to them without any need for your email client. A reply will come...eventually.