HELP DESK FAIL

edited May 2022 in Bugs 0 LikesVote Down
I have sent the following message to the help desk 5 times from each account some via email and some via the form from each account
They responded once to confirm the account I wanted to delete(?)
I'm hoping this post will prompt them to act

"I canceled my subscription expecting to get a refund for the 2 weeks remaining on it
I did not get a refund
So I re-enabled my store
When I did that, I was charged again for a subscription
So now being in the hole for 6 weeks of subscription and my store is not enabled
Please refund for my new subscription PLUS the 2 weeks that remained on my previous subscription
That would be for user
SFBUYER and email russromei@stampfair.com
This is my 4th attempt to resolves this"

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