HELP DESK FAIL
I have sent the following message to the help desk 5 times from each account some via email and some via the form from each account
They responded once to confirm the account I wanted to delete(?)
I'm hoping this post will prompt them to act
"I canceled my subscription expecting to get a refund for the 2 weeks remaining on it
I did not get a refund
So I re-enabled my store
When I did that, I was charged again for a subscription
So now being in the hole for 6 weeks of subscription and my store is not enabled
Please refund for my new subscription PLUS the 2 weeks that remained on my previous subscription
That would be for user
SFBUYER and email russromei@stampfair.com
This is my 4th attempt to resolves this"
They responded once to confirm the account I wanted to delete(?)
I'm hoping this post will prompt them to act
"I canceled my subscription expecting to get a refund for the 2 weeks remaining on it
I did not get a refund
So I re-enabled my store
When I did that, I was charged again for a subscription
So now being in the hole for 6 weeks of subscription and my store is not enabled
Please refund for my new subscription PLUS the 2 weeks that remained on my previous subscription
That would be for user
SFBUYER and email russromei@stampfair.com
This is my 4th attempt to resolves this"
This discussion has been closed.
Comments
and BTW, they aren't working for you, they are providing a service for which we are paying.
We have a right to be disatisfied with their services, especially when they were so good before the updates.
I spent 20 years in QA, the biggest problem with major changes, were all the things the developers would break that formally worked..