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Images are not uploading via Bulk Lister

Steven McDermottSSteven McDermott
in Questions 0 LikesVote Down
I am a new seller. I figured out how to use Bulk Lister and did upload 200 listings using images that I had created last year. Now, however, it does not work with any new images I create. I can go back and edit each listing to import the image so there does not seem to be a problem with the image? I cannot find any differences between the jpg files created last year and the ones just created. I even changed the dates to last year, but still no work.

Any advice would be appreciated.

On a side note, I turned in a "support ticket", but I cannot login to see its status?

Comments

  • 6 Comments sorted by Votes Date Added
  • Steven McDermottSSteven McDermott
    0 LikesVote Down
    Took another look. The files are all easily uploaded into Image Manager. All the files look the same. I decided to access via the URL address provided - https://www.hipstamp.com/data/image-manager/smcdermo/filename.jpg. The old files all open up. The new ones get a 404 error. Certainly explains why Bulk Lister doesn't find them. Why can I see them in Image Manager, but they not listed under the proper URL???
  • Robert WelanderRRobert Welander
    0 LikesVote Down
    This sounds a lot like the problem I was having with Bulk Lister. My original listings had the wrong image name, but uploading a new file with the correct image name didn't load the image (I also had the images loaded in Image Manager). To fix my problem, I had to delete the listings and re-load from scratch.. I'm not saying that you will have to do the same thing, but that is what fixed it for me,

    Good luck.

    Rob
  • Mark RosenbergMark Rosenberg Staff
    0 LikesVote Down
    Hi Steve - It looks like our support team already responded to you yesterday, but for anyone having a similar issue, here was the answer:

    "I've noticed that your new image ends in .JPG , while your old image ends in .jpg

    Generally, file extensions should be in all lower case. However, we can accept either file extension - but keep in mind that file names are case sensitive, so if you are entering New.jpg in the Bulk Lister file, and uploading a file named New.JPG it would not work - they'll need to have the same name, with the same case."
  • Steven McDermottSSteven McDermott
    0 LikesVote Down
    Hey Mark, this solved my problem. I have turned on to display the file extensions in Windows Explorer so this jumps out at me.

    I cannot see status of support tickets. Wants be to login again, but does not accept my login? I will submit another support ticket with the details.
  • Mark RosenbergMark Rosenberg Staff
    0 LikesVote Down
    At the moment there's no need to sign in to the support area. All updates are made via email, and you can add any additional information via email as well.
  • Steven McDermottSSteven McDermott
    0 LikesVote Down
    Thanks.
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