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Sold stamps the day before Black Friday sale

john o'neiljjohn o'neil
in Questions 0 LikesVote Down
Three sales came through within the last 24 hours. I am inclined to give refunds or credits to 2 out the 3. The other one is from a second counter offer from a potential buyer. His first was a lowball, I countered, then he countered, which I accepted this morning. How would you handle this if the buyer now wanted a refund re: the Black Friday 10% off?

Comments

  • 15 Comments sorted by Votes Date Added
  • Scott PaytonScott Payton
    0 LikesVote Down
    No retroactive refunding... there is a time. It's the same as buying a shirt and then the next day that shop has a big sale. It's "at time of sale". It's not your responsibility to back-refund or for informing them of upcoming sales. That's something they need to follow themselves.
  • john o'neiljjohn o'neil
    0 LikesVote Down
    Good advice,,,thanks Scott.
  • Phil Merrill_Phil Merrill_
    edited November 2022 0 LikesVote Down
    Let me get this straight. This guy essentially talked you down twice, and then wants his discount because he missed the sale? Oy, what a petty schmuck.
    Which is just my way of saying that Scott is exactly right.
  • Rene BravoRene Bravo
    0 LikesVote Down
    To pile on, agree , this is the type of behavior one sees at a Big Box store, but the sellers here are "private small business" owners. I agree, it is just not an appropriate "ask.".
  • Alan JacobsenAAlan Jacobsen
    0 LikesVote Down
    The risk of waiting for the sale is someone else my buy it.
    If he wanted to get the black friday sale price, he could have spun the wheel and took his chances.
  • steve culpssteve culp
    0 LikesVote Down
    I'm a buyer only so here is my sides thought. If you word it too bad, chances of him buying from you in future is pretty close to nil assuming not a great deal of a future purchase. However, I'm betting that with your negotiations its less than your black friday discount. So tell him the negotiated price or the black friday price and his new higher price will be?? I'm sure he will see you are right and you won't lose him -actually he'll probably always go at least to you ......steve
  • david cariniddavid carini
    0 LikesVote Down
    I also had 2 large sales - one the morning of the day before and one just a couple of hours before the sale started. I also contemplated offering a discount of 20% after the sale- especially to the last sale. I decided not to because where would it end? The sale that morning or the 2 smaller sales the day before.... or the large sale the day before that? Best not to open the Pandora's Box!!
  • john o'neiljjohn o'neil
    0 LikesVote Down
    Yep....points well taken.
  • Wayne CamolliWayne Camolli
    0 LikesVote Down
    I usually let my feelings of loyalty to regular customers. I have in the past confessed to a regular customer about the pending sale and sent a refund to reflect the sale prices. Others I do not. I figure its up to me. I don't HAVE to do it, but I WANT to do it.
  • john o'neiljjohn o'neil
    1 LikesVote Down
    Does Hipstamp send out any kind of notice to former buyers as to a general type of sale like Black Friday.
  • steve culpssteve culp
    1 LikesVote Down
    As a buyer, HS has only sent notices about auction events i know of , sertainently not about Black Friday or such
  • john o'neiljjohn o'neil
    0 LikesVote Down
    Well, for Pete's sake!!
  • Bill O'MalleyBill O'Malley
    0 LikesVote Down
    No Hip does not send a notice for any sales events unless it is the Big boys and they have the opportunity to send a separate email as part of the price they pay.
  • Bill O'MalleyBill O'Malley
    0 LikesVote Down
    And the only notice they have is they put up a big banner at the top of the page but only if there is no big auction event going on.
  • Phil Merrill_Phil Merrill_
    1 LikesVote Down
    There is currently a headline regarding the Black Friday Sale at the top of the home page, with a wide button which brings up all sale items from participating dealers.
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