Shipping cost
I received an order which was paid for with no shipping cost, when I asked the buyer to pay there reply was "Why did I not add it in" and to send a invoce and they will pay.
Question. Can I set my store to auto add shipping or does the buyer have to sellect shipping cost?
Can I send an invoice just for unpaid shipping cost?
Question. Can I set my store to auto add shipping or does the buyer have to sellect shipping cost?
Can I send an invoice just for unpaid shipping cost?
Comments
Also, please add the link to your store so we can see what your shipping looks like and maybe help you further. I'm sure if you ask for help by opening a ticket to the staff they will be able to steer you correctly.
Luree
https://www.hipstamp.com/store/dianealthea
https://www.hipstamp.com/store/world-stamps
Also, let me add, this is a Holiday weekend for the USA. You might not get a reply until Tuesday.
https://www.hipstamp.com/store/dianealthea
So far I have had 6 orders paid for with paypal with no shipping cost and again today an order from a buyer in Italy and no shipping cost. I have looked at my store and I cannot see any reason for this as shipping cost is stated on each listing. I would be very greatfull for some help as to why this happens.
https://www.hipstamp.com/store/world-stamps
Spend $5+ for Free Domestic Shipping
Spend $10+ for Free Int'l Shipping
So it looks like you're currently offering free shipping when buyers spend a certain amount. You can update this, or turn it off entirely from the Members Area > Selling > Seller Tools > Postage Setup page.