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How to correct a Final Value Fee?

Joe PicardJJoe Picard
edited August 2017 in Questions 0 LikesVote Down
I had a $7 item sell on Hipstamp. The shipping got screwed up when the item was imported from ebay and it came in at $13.50. The buyer pointed it out and I corrected it to the $1.15 that it costs to ship internationally from the US. Meanwhile, the Final Value fee of $1.65. If it was a $20 transaction, that might make sense but when I'm paid I will only get $8.15 so the final value fee will end up being over 20%. How do I get this corrected so that it is only the $0.65 fee that I should get charged on an $8 transaction? There is no option on the listing to request a final value fee credit unless I cancel the transaction...

Joe

Comments

  • 2 Comments sorted by Votes Date Added
  • Mark RosenbergMark Rosenberg Staff
    edited August 2017 1 LikesVote Down
    Hi Joe,

    We'll take care of this for you, so there's nothing further you need to do. If you have a similar issue in the future, just click on "Contact Us" in the footer of our website and we'll be happy to help.
  • Joe PicardJJoe Picard
    0 LikesVote Down
    Thanks Mark, I appreciate the quick response/customer service. I did find the contact us link and submitted a ticket after I posted my question.

    Joe
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