Seller generated invoice.
The invoicing capability at Bidstart was really excellent. Here on HipStamp.com a seller has no control over invoice generation. If an item on an invoice is incorrect there is no capability to correct it. Cannot send a note or comment to buyer. The whole billing excercise is out of the control of a seller. What was the rationale behind this approach and is there a possibility it can be changed to be more seller friendly?
Comments
The invoice created will always be based upon the sale price of the item(s), and the shipping settings which you set up as a Seller. If you're having trouble setting up shipping costs - send us an email at support AT hipecommerce.com and we'll help ensure you're settings are as you expect.
something following the sale. Also, today I had a buyer purchase an additional lot and would have liked to have combined all of his previously unpaid purchases into a single invoice but could not find any method to do that since there is no real time control over what goes into the invoice that I am aware of. Don't get me wrong, I am a happy Hipstamp seller who has sold more in the last month of being a member than I did in the last year of the SG Bidstart system. Just trying to seek some minor improvements to the way things currently work.
Currently, if you use the Pay Later feature, a buyer can checkout for an individual item, and it will then be automatically combined with any unpaid orders from you (up to 3 days - after which you as the Seller can manually click to combine any unpaid orders). In the future we will also add the ability to pay for a new order and combine it with unpaid orders from the same seller, even when not using the Pay Later feature - which would be particularly helpful for auctions + store item purchases. So yes - we will add this in the future as well. Thanks for the feedback.
was on an invoice, there would not be this enrichment of Paypal.
When a buyer purchases multiple auction items from the same seller, we automatically combine invoices for them up to 5 days (after that the Seller can choose to combine invoices using the combine invoices button).
So if a buyer wins an auction from you on Monday, we would send them an invoice which they can pay for the item they've just won. If they then win an auction from you on Wednesday it's automatically combined with the auction from Monday - and we send them an invoice so that they can pay for both items they've won. Then, if they win an item from you at auction on Friday, again we will combine that purchase with the two earlier items won - and send an invoice. At this time no additional reminders would have been sent yet, since we already sent a new combined invoice to the buyer. If after that, they do not win any additional auctions, but still have not paid, we automatically send them a reminder invoice via email - one - for all three auctions - which would result in one PayPal payment when paid.