When is 8.95 not 8.95
I visited my account on Hipstamp to find the listing of charges to my account. I wanted to find what they actually charged this month for a store fee. In the process I noticed some charges that were more than the 8.95% fee. Some as much as 9+%. Just for giggles I started checking further until my eyes glazed over. I found some overcharges this month.
I emailed support and they quizzed me on changing shipping charges, which seemed silly since the fees are charged when the customer pays and the invoice amounts they listed matched my numbers exactly.
Now they are looking into what may have caused this...whatever that means. I wonder if I will get a refund???
You guys might want to spot check too. "If it happened to me, it could happen to you."
Strange, isn't it. The system can't seem to multiply by .0895 and get it right - my calculator can.
I emailed support and they quizzed me on changing shipping charges, which seemed silly since the fees are charged when the customer pays and the invoice amounts they listed matched my numbers exactly.
Now they are looking into what may have caused this...whatever that means. I wonder if I will get a refund???
You guys might want to spot check too. "If it happened to me, it could happen to you."
Strange, isn't it. The system can't seem to multiply by .0895 and get it right - my calculator can.
Comments
Stamp 30c, 8.9% = 2.67c rounded to 3c (10%)
Postage $1.20, 8.9% = 10.68c rounded to 11c (9.2%)
Amount charged to me = 14c or 9.3% of total or 47% of the item sold.
"We will keep looking into this since we are unable to determine the possible causes of the situation you have pointed out at this time. As soon as we work this out, we'll get in touch.
Feel free to get in touch if you have any questions."
However it is best if you don't call us...we'll call you.
Orders under totals UNDER $11.00 are going to be slightly higher due to the rounding. ($11.00 is about the break over point.)
And to make matters worse, later that day I had another order that was charged correctly, but that charge was applied twice! Same order number, same exact time date, same exact charge.
So there are definitely some issues with the automatic Final Value Fee calculations and applications.
All other orders over a couple of weeks appear to be correct. The amount charged is 8.95% of the total order amount, including the shipping fee. There is no charging of each individual item in a single order. For amounts less than a half cent, the Final Value Fee is rounded down, not up.
Notice sent to Administration.
Richard Pauls (okstamps)