The site has been behaving wonky all afternoon. Against my better judgement, I listed a number of new items early this afternoon (Central Time in USA). These newly listed items sometimes appear, sometimes not. It depends upon whether you bring up the store front or whether you go into in the individual country categories in which of these newly listed items appear. The ones that are missing on the store front appear in the country listings (sometimes) but some that appear in the country listings don't appear in the store front. If I just check my new listings, about a half of the stamps I listed today don't show up. My total listing number keeps bouncing up and down each time I have checked it the last four hours, but I haven't sold or added anything during that time. So there are still some major issues with the site and I wouldn't try listing anything for a while.
It would be really nice if the administration of this site would let us know that what is going on. If it would be wise not to list anything for a while until things are all straightened out, it would be appreciated if they would give us that piece of information. Instead it is the usual wall of silence and curtain of secrecy.
Just got back from vacation and noticed I left my computer open on the Hipstamps sight after showing someone in Nigeria how to get into my inventory. He said he was going to buy most of what I had listed but just needed access to the inner workings of Hipstamps. That was ok to do wasn't it? You don't think he had anything to do with ..... oh oh!
Aw geez, thanks a lot Ron! Like we didn't have enough to worry about like where in the World is Ron, just to hear you left your computer on! What a Bud!
Things are coming back, but slowly. My store is still a disaster, as are most others, I'm sure. I'll check back in an hour. Hopefully everybody has the ability to check your listings against inventory without too much difficulty! I plan to export my store and check against my database to ensure everything that should be back is back, and things aren't in the store that shouldn't be.
As a seller, I am thankful for the 6 new orders I have received since the listings were restored. In my opinion, not placing orders now because management hasn't given an explanation seems to unfairly penalize the sellers. It wasn't their fault the site was down. I doubt we will ever know why the site was down. Perhaps HipStamps doesn't know what caused the problem, but we all need to be thankful that they were able to restore it fairly quickly. It sometimes takes my phone and internet company 3 days to fix an issue.
The problem is that it is not fixed. There are still issues with the my new listings that I entered this afternoon. If I go my listings list, only about half of the stamps I entered this afternoon show up. And what shows up is different than what shows up as my most recent listings in my store front. I am afraid to list anything new because I don't know what is going to happen (will they show up or won't they and where will they show up). Any attempt to list new items at this point might be a complete waste of time. My time can be better spent cataloging and scanning stamp images right now rather than trying to list new items.
This being Sunday perhaps the site management couldn't get any of the help to answer the phone and come in and help fix the problem.
A horrible thought just occurred to me. Are the listings that are there accurate??? Did Hipstamp restore our listings from a backup that does not include recent sales? That would mean that there are listings up for sale that we don’t have in stock... Sigh...
Items sold over the weekend are in the store but say "Sold" under the image. When you open the item there is a message "This item is no longer available". I don't know, yet, if it's only items sold during the problem or all sold items.
it would appear this only pertains to items sold during the "problem".
Everything has been working perfectly here for 1 hour now. New listings are also displayed. It shows the same after each refresh. Everything seems to be fine here.
I sent a couple of requests through the Help button that pops up on the bottom right of the screen, so the comments that follow have already been sent off to the STAFF for consideration.
The number of lots that I have open comes up as 4740 in my store front screen, while my open listings count is 4780. I am not sure which is correct or what is going on to cause this discrepancy.
When I went to my store front a few minutes ago, it showed absolutely nothing. No items for sale! When I did a refresh a few minutes later, up popped those 4740 items once again.
So I am still holding off on listing anything until everything is resolved.
My listings keeps going up and down, I dont pay for a car that doesnt work but stuck with this problem, surely when you pay for goods you expect them to work.
All issues related to any items not appearing in all applicable searches should now be fully resolved. Note that this issue only affected items that were being displayed in search, and generally only affected about 2% of non-auction items (although this affected some sellers more than others) and had no impact on any sales or transactions (ie: no items could be sold twice - the issue was solely limited to items displaying in search results).
I'm still having issues where the item is not showing in the large display pane when selecting an item for further action (purchase, place on watch list, etc) See image attached.
Please note that this search issue is now resolved. Should you experience any further issues, please create a new thread or contact Support directly at support@hipecommerce.com. Thank you!
I contacted Support this morning. Between my store and my open Listings in the members area, there is about a 2,600 difference. When I asked why, they wanted to know how many listings I expected. How should I know without counting every single item. Grrr
Comments
It would be really nice if the administration of this site would let us know that what is going on. If it would be wise not to list anything for a while until things are all straightened out, it would be appreciated if they would give us that piece of information. Instead it is the usual wall of silence and curtain of secrecy.
Just a challenge in life.
This being Sunday perhaps the site management couldn't get any of the help to answer the phone and come in and help fix the problem.
Sigh...
it would appear this only pertains to items sold during the "problem".
I sent a couple of requests through the Help button that pops up on the bottom right of the screen, so the comments that follow have already been sent off to the STAFF for consideration.
The number of lots that I have open comes up as 4740 in my store front screen, while my open listings count is 4780. I am not sure which is correct or what is going on to cause this discrepancy.
When I went to my store front a few minutes ago, it showed absolutely nothing. No items for sale! When I did a refresh a few minutes later, up popped those 4740 items once again.
So I am still holding off on listing anything until everything is resolved.
Trying to list but there are no items in my store.