Paypal not accepting payment
I have had a few instances where Paypal will not accept their payment. The one today made a payment with paypal and then tried to to pay me with paypal a few minutes later and his payment was denied. Any idea what is going on? Thanks
When I tried to pay for this item. today via. PayPal,
I received the message "Payment failed." When I
tried to make payment a second time, I received the
same message. I placed orders to 24 other Hipstamp
dealers today with no problem. Larry
When I tried to pay for this item. today via. PayPal,
I received the message "Payment failed." When I
tried to make payment a second time, I received the
same message. I placed orders to 24 other Hipstamp
dealers today with no problem. Larry
Comments
https://www.hipstamp.com/forums/discussion/3815/reporting-is-gone#latest
When none of the options available related to my question, I typed it in the search box.. "How do I contact HipStamp?" Nearly a dozen unrelated "contact topics" put up, but not the one I asked about. After becoming more frustrated without seeing an answer to my question, I read one of the unrelated topics and saw where you can CONTACT US at support@hipecommerce.com. Rather than allowing you to simply click a link, you need to leave the site to send an email.
Definitely not user friendly now. I long for the good old days, when a simple click on Contact Us gave you instant help. This type of runaround sounds like something politicians do, not businesses.
Michael D., I understand what your saying, but frustrating users isn't a good option either to keep members happy. I believe it would help, if that option was located at the top. Perhaps they could "ask" users to check if "their question" had already been answered before sending a message. Generally questions I have are unique to me and wouldn't be listed in the "Help" section.
I wonder if how many other users of this forum knew that "message option" was available before it was pointed out to us. My guess is few.
It wasn't that hard to find the static help button or where they placed the contact us form.
I must be dumb. You tell me they have a thumbs up or down, but I can't even see that when I click on the help button. Must be because I didn't get an answer. Enough talk. Back to selling stamps. I CAN do that on this site and like it.
That's because you have to click on the question first, then Hipstamp goes through the answer and right after the answer is where you will see the thumbs up and thumbs down. (It's not because you're dumb, it's only because you didn't go far enough.)
Ever since we rose from the ashes of the Gibbons debacle this site has been nothing but frustration. The statistics one could create in an hour on the old site would now literally take several hours (perhaps days) of creating endless csv files. It is beyond useless as a tool to do any type of marketing analysis.
i have been stymied trying to find even the simplest functions that were always readily at hand pre Gibbons. Yes, I have a store to get rid of some of the dozens of bankers boxes floating around here. But it is NOT enjoyable- it is drudgery.
If the buyer is still unable to complete their payment, you can let the buyer know to send us an email directly at support@hipecommerce.com and we would be happy to look into the matter further.